Support

Get help with Rockify

Find help with Rockify, identify a rock from photos, purchases when offered, and app settings.

Getting started

To identify a rock from photos, begin with fresh surface, texture, color, grain, location, and scale photos. Review the result against texture, luster, hardness clues, color, crystal habit, and region before acting on it.

Install the latest app version.
Check your connection for online features.
Restart the app if a screen does not refresh.

Purchases and subscriptions

If Rockify offers a purchase, trial, or subscription, billing and refunds are managed by the store account used to complete it.

Use Restore Purchases after reinstalling.
Use your store account for billing changes.
Contact support if access does not refresh.

Contact support

Include your device model, app version, country, and the exact screen where the issue happened.

Screenshots help support reproduce visual issues.
Do not send payment card details.
Mention whether the issue is on iOS or Android.

Contact

Need a human?

Email support@fbappstudio.com with your device, app version, and what you were trying to do.

What is Rockify?

Rockify is a rock identification app for rock collectors, hikers, students, and geology beginners.

Where can I download Rockify?

No public store link is listed yet. Check this official website for release and availability updates.

How do I get support?

Visit the support page or email support@fbappstudio.com.